If you’re wondering about how to make a Social Security office appointment or how far you’ve got to travel to visit a Social Security office, chances are that Social Security has an office near you. Click the Social Security Locator tool to identify the Social Security location that’s nearest you. Note that your local Social Security office may have specific hours of operation and a direct office phone and/or fax for your use. A local office TTY line is also available for deaf/hard of hearing persons. If you’re in doubt about SS locations and contact information, the Social Security locator tool can generate a map or allow you to contact Social Security from your phone with one click.
You may also call Social Security general customer service at 1-800-772-1213 to schedule an appointment. On weekdays, Social Security operators are there to help from 7:00 am to 7:00 pm (EST). Plan to provide full legal name, reason for your visit request, and contact details. Phone wait times depend upon current call volume. The average time horizon needed to schedule a Social Security office appointment is approximately one to two weeks. After scheduling a Social Security office appointment, you may contact Social Security general customer service to reschedule the meeting if necessary.
SS Locations and Contacts
You can find the closest Social Security office by entering your zip code into the Social Security office locator tool. If you’re planning to visit a Social Security office, know that most are understaffed. You may be asked to wait outside the office until it opens or stand in line to speak with a representative. Staff workers at Social Security probably can’t give you all the advice you need of making or claiming Social Security choices, so it’s important to do your homework before the office visit.
Learn about the latest Social Security rules in the BiPartisan Budget Act of 2015 that went into effect before your meeting. These latest laws may affect former spouses and couples.
Documents to Bring to a Social Security Appointment
The information to bring to your Social Security appointment depends upon the reason you’re visiting the agency. As a rule of thumb, bring along items that support your Social Security benefits eligibility, including your Social Security card, birth/death records, self-employment tax return (prior year) or wage/earnings (W2, 1099, etc.) information.
If you’re making a new application and plan to ask for direct benefits deposit, bring your bank routing information and checking or savings account number. If in doubt, ask the Social Security representative what to bring or ask about the availability of an online checklist.
Social Security doesn’t have an online appointment scheduling tool. If you’d like to apply for retirement, Medicare, survivor benefits, or Social Security disability, you’ll need to make an appointment. Begin by identifying SS locations and contact information of the Social Security agency office that’s closest to you.
If you’re making an appointment to discuss your right to appeal Social Security’s recent disability decision, you don’t need to make an appointment.
There aren’t specific Social Security offices outside of the United States, but the Department of State (at consulates and embassies of the U.S. around the world) can assist you. If you need Social Security assistance and need to arrange an office visit, identify the consulate or embassy that’s closest to you to begin the process.
To learn about arranging Social Security payments outside of the United States, visit Social Security’s International Programs page for information. You can learn more about how to receive survivor/dependent benefits; Supplemental Security Income (SSI) benefits; Special Veterans benefits; or refugee/stateless persons.
OIO’s screening tool doesn’t allow you to make an application for benefits or provide the means to report changes, such as a new address. It won’t ask for you to input a Social Security number or request access to your Social Security records. Contact a consulate or embassy if you need to make an in-person appointment to discuss these or other issues relating to Social Security payments outside of the U.S.
Online forms, such as the SSA-21 (Supplement to Claim of Person Outside the United States; SSA-3368 (Disability Report Form); SS-5-FS (Application for a Social Security Card); SSA-2000 (Application for Special Benefits for World War II Veterans; Replace a Medicare Card; Request Proof of Income Letter; Request Form SSA-1099-1042S (Social Security Benefit Statement); Multi-Language Gateway Forms; and other Social Security Forms are available online for persons outside of the U.S.
Americans in Canada or the British Virgin Islands can visit an SSA Field Office.
Social Security Office Locator: SS Locations and Contact Information
The Social Security Office Locations tool can help you begin the process of applying for Social Security retirement, survivor or disability benefits. If you’re still in doubt about how to make a SS appointment, contact the Social Security general information line at 1-800-772-1213. You might learn that an in-person office appointment isn’t necessary for the task you need to complete. Social Security offers many basic services online and that can save you lots of time.